Yorkshire Tea

Case Study: Yorkshire Tea

The challenge

Yorkshire Tea is a much-loved brand with a high percentage of very loyal buyers. But it had a bold ambition; to become the second biggest tea brand in the UK. Tracking research had shown that the only way for Yorkshire Tea to grow was to reach out to new tea drinkers. Yorkshire Tea commissioned Lucky Generals to create an impactful, widely recognised campaign that would put the brand in the mind of PG and Tetley drinkers.

Our approach

We have been working with Yorkshire Tea since 2009 to evaluate and refine their marketing activity. We run five waves of brand and comms tracking per annum providing constructive evaluation and recommendations (on creative, media, targeting and brand).


With the launch of ‘Where Everything's Done Proper’, Yorkshire Tea not only overtook Tetley but has also closed in on PG Tips. Tracking data was paramount in demonstrating the effectiveness of the campaign in converting non-drinkers to Yorkshire Tea. Our results featured heavily in a number of research papers, winning (to date) an IPA Effectiveness Gold and an Effie.

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