Authenticity and humility
‘Authenticity’ and ‘humility’ – or the lack of – both loomed large as issues in the election. Both have also been cropping up consistently in research in recent times. ‘Authenticity’ is an issue many brand owners have been thinking around, and ‘humility’ is a growing concern of consumers who sense that brands may be overestimating their importance to the world. Much has been written and spoken about authenticity (not least by us), but humility is emerging as an issue brand owners need to be conscious of.